Consider the functioning of a bank; it takes about a week sometimes, to get the account operational after clearing in all the application and documentation process. Suppose the bank opts for a DMS (Data management System), it may be easy to register and maintain the data of a client/customer. When it comes to reproducing the documents, it may sometimes result in a cumbersome process as there could be a huge possibility of a similar name of customers in any bank.
The simplest way of recognition of a customer is the photo on the application form. But many-a-times this can pose as hindrance too. How?
-The image could be of a few years back and the appearance of the customer might have change, which may be a problem in quick recognition from the photo.
-The photograph could be misplaced, while storing and filing.
-The photograph could’ve been damaged (ink spill on the photo accidently, etc.)
Hence, there is the need of an alternative, which would ensure no more mismanagement of documents. To eradicate all these problems you can use SYC – See Your Customer.
See Your Customer is a video service that helps your firm keep a video of the customer registering the details on the video. This recorded file is easy to manage and can be easily identified by the employees, resulting in a much faster process of recalling a customer’s detail. SYC service will help curb the fraudulent paperwork from the customer’s side if any.
Functions of AdStringO’s SYC –
A very simple principle functions behind the See You Customer video process
, the same principle that is behind AdStringO’s audio and image end-point compression. What happens is, AdStringO helps in compression of the video to 1/20th the source file size thus providing a lot of excess space to store. Consider this situation – If your customer’s video ends up being a 10MB video after recording a 1-minute video then the same video would be compressed to 1-2MB with no loss in quality, yes you read that right.
This is the unique feature of AdStringO’s endpoint compression technique. AdStringO uses a strong algorithm that does not let you lose any quality on the compression. This can help you build a much efficient, fraud-proof customer database, which is better and makes it easy to identify your customers.
Benefits of the SYC –
Bank/loan details via video
You can keep a video portfolio of your customers, which would be an easy method to recognise the customer.
Establish Customer Contractibility
SYC helps you record the declaration of customer’s personal details like name, address and accepting to the terms and conditions to the agreement.
Avoid Fraudulent & Misselling
The software technology will help the bank employees record the accountant’s personal details on video. This would lead to more transparency between employees and customers. The details of the customer can be recorded in video format of the 1 minute in endpoint compressed format, thus easy to manage.
Employee Assessment (in/out)
Interview and assessments of the employees could be kept as a record for better management. This could be useful for a senior to review at any given point in time.
When you ask the customer’s response via a mail/text or a phone call you are not sure, whether the same person is on the other side responding, resulting in a dubious customer response. With SYC, there can be no shortcomings, the SYC service will allow you to video record customer responses for better analysis and report.
The video technology can be integrated into any system preferable for better services.